Shipping & Returns

All online orders are shipped from our stores in Puerto Rico.

Orders are processed and shipped Monday through Friday. Packages generally leave our office between 10:00 a.m. and 12:00 p.m.

Please allow 2–3 business days for your order to be processed. Processing may take longer during busy periods. Local shipping carriers may also experience delays outside of our control.

Once your order ships, you will receive email notifications containing:

• Your package's tracking number
• A notification when your package is out for delivery
• A notification when your package has been delivered

Please check your spam or junk folder before contacting us for an update.

If you have not received a shipping notification within seven days of placing your order, please contact us at info@sumaqsilver.com.

Please verify that your shipping address is correct before completing your purchase. Incorrect addresses can result in lost packages.

If tracking confirms that your package was delivered to the shipping address provided at checkout, SUMAQ cannot be held responsible if the package is lost or stolen after delivery.

If your package is lost while in transit, please contact USPS directly for assistance, as the carrier is responsible for the package while it is in transit.

If you entered an incorrect shipping address, contact us immediately at info@sumaqsilver.com.

We have a 10–12-hour window from the time of purchase to request that a package be rerouted. However, we cannot guarantee that the change will be possible because it depends on the package's status.

Orders cannot be redirected after they have been dispatched. If we cannot update the address, the customer will be responsible for receiving the package at the original address provided. SUMAQ is not responsible for packages lost because incorrect shipping information was entered at checkout.

If USPS tracking indicates that delivery was attempted, contact the carrier directly. You may need to provide another secure delivery address or arrange to pick up the package at the post office closest to your delivery address.

If your package is returned to SUMAQ, we can reship it to you. Additional shipping charges may apply depending on why the package was returned.

Free shipping is automatically applied to eligible orders at checkout. No promotional code is required.

Yes. Store pickup is free and is currently available only at our Plaza Las Américas location.

Select Store pickup as your delivery method during checkout. Please allow up to 24 hours for your order to be processed. You will receive a notification when your order is ready.

All pickup orders must be collected within seven days. For special requests, contact us at info@sumaqsilver.com.

Email info@sumaqsilver.com with the subject line RETURN to request a return or exchange.

Include the product you would like to return or exchange and the reason for your request. We welcome your feedback.

Once your return or exchange is approved, the item must be sent back within 30 days of receiving approval.

Every item must be unworn and returned in its original packaging. Sale and discounted items are final sale and cannot be returned or exchanged.