WHERE DO YOU SHIP FROM?
All orders are shipped from our stores in Puerto Rico.
HOW LONG DOES IT TAKE TO DELIVER?
All orders are processed and shipped Monday through Friday from 10:00am to 12:00pm.Every customer receives a shipping notification once the package leaves our office. Please check your SPAM box before emailing us requesting an update. We take 2-3 days to process your order, but we might take longer during busy periods. Your local shipping carriers may experience delays outside of our control.
Once your order is placed, you will receive an email notification for:
- Your package’s tracking number
- Your package is out for delivery
- Your package has arrived
If you haven't received a shipping notification for your order after 7 days, please contact us via email@example.com
PACKAGES STOLEN, DAMAGE OR LOST
We understand that having a package stolen or lost can be upsetting, unfortunately Sumaq Silver & Jewelry,Corp. cannot be held responsible.
Please ensure your address is correct. Incorrect addresses can cause lost packages.
If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if the package is lost or stolen after delivery.
If your package is lost in transit, which is very unusual, this is the carrier's responsibility. In this case you should reach out to USPS directly.
CAN I GO PICK UP MY ORDER AT THE STORE?
YESS IT'S FREE! Select in store pickup as a shipping method. Please allow 24 hours to process the order. All orders must be picked up within 7 days. Our only store available for pickup is Plaza Las Americas. If you have a special request please contact us via email firstname.lastname@example.org
Free shipping will automatically be applied to your order
Your jewelry purchased via sumaqsilver.com will be under warranty for 1 month from the date of purchase. If you experience any problems with your jewelry, please reach out to us at email@example.com
Each case will be analyzed thoroughly by the Sumaq team. If Sumaq is responsible because of a manufacturing issue, we will exchange it for you, free of charge.
PROBLEMS WITH YOUR DELIVERY ADDRESS?
If USPS tracking shows they attempted delivery, you must first call the carrier and provide either another secure address, or inform them that you will pick up the parcel at the closest post office to your delivery address.