HOLLY CROSS NECKLACE
-925 Sterling Silver
-18K Gold Plated Sterling Silver
-16” with extention
-No. 13024
Jewelry is a great investment and understanding how to care for and protect your treasured jewelry can make a world of a difference in maintaining its beauty and keeping it sparkling for generations to come.
To decrease the chances of wearing out your jewelry, here are 5 easy actions you can take at home to keep the shine of both your silver and gold plated favourites.
- Put it on last – take it off first
Take off your jewelry before performing any sports or doing anything that would require heavy physical work, and also when swimming and showering.
Try not to expose your jewelry to everyday chemicals like hair products, cosmetics, perfumes, oil, nail polish remover, unabsorbed cream, etc. as they are likely to damage your favorite items. We recommend to apply all lotions and cosmetics before dressing in jewelry. On the opposite, when undressing, wipe each item with a soft cloth to remove oils or sweat.
- Clean your jewelry at home
After every use, we recommend you to clean your jewelry with a cotton ball or a very soft cloth to remove any dust and oil that may have landed on the item. Also, gently rubbing the surface of your jewelry with a soft cloth helps restore its shine. If your gold plated or silver jewelry needs more cleaning you may clean it with warm water and mild soap.
Important note: There is no need for chemical-based cleaning solutions to keep your items looking impeccable. Stay away from jewelry cleaners and antibacterial soaps which may have certain components that will just make your jewelry tarnish more quickly.
- Keep it nicely organized
Always store your jewelry in a jewelry case (or box) in which you separate gold from silver. Additionally, make sure each item is individually placed in its own Sumaq pouch bag to prevent scratches and tangle. Particular care should be taken with gemstones to ensure that they do not knock against one another when stored.
Avoid storing your jewelry in particular in a humid place - especially the bathroom. Humidity will speed up tarnishing, so it's best to pick cool, dark and dry spot.
- Keep gold plated jewelry out of daily water
Do not swim or shower while wearing gold-plated jewelry, and remove rings and jewelry with stones when washing your hands.
- Give it some space at night
Sleeping with your jewelry can damage the jewelry. Play it safe – give your jewelry some space when going to bed.
WHERE DO YOU SHIP FROM?
All orders are shipped from our stores in Puerto Rico.
HOW LONG DOES IT TAKE TO DELIVER?
All orders are processed and shipped Monday through Friday from 10:00am to 12:00pm.Every customer receives a shipping notification once the package leaves our office. Please check your SPAM box before emailing us requesting an update. We take 2-3 days to process your order, but we might take longer during busy periods. Your local shipping carriers may experience delays outside of our control.
SHIPPING PROCESS
Once your order is placed, you will receive an email notification for:
- Your package’s tracking number
- Your package is out for delivery
- Your package has arrived
If you haven't received a shipping notification for your order after 7 days, please contact us via info@sumaqsilver.com
PACKAGES STOLEN, DAMAGE OR LOST
We understand that having a package stolen or lost can be upsetting, unfortunately Sumaq Silver & Jewelry,Corp. cannot be held responsible.
Please ensure your address is correct. Incorrect addresses can cause lost packages.
If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if the package is lost or stolen after delivery.
If your package is lost in transit, which is very unusual, this is the carrier's responsibility. In this case you should reach out to USPS directly.
CAN I GO PICK UP MY ORDER AT THE STORE?
YESS IT'S FREE! Select in store pickup as a shipping method. Please allow 24 hours to process the order. All orders must be picked up within 7 days. Our only store available for pickup is Plaza Las Americas. If you have a special request please contact us via email info@sumaqsilver.com
FREE SHIPPING?
Free shipping will automatically be applied to your order
WARRANTY?
Your jewelry purchased via sumaqsilver.com will be under warranty for 1 month from the date of purchase. If you experience any problems with your jewelry, please reach out to us at info@sumaqsilver.com
Each case will be analyzed thoroughly by the Sumaq team. If Sumaq is responsible because of a manufacturing issue, we will exchange it for you, free of charge.
PROBLEMS WITH YOUR DELIVERY ADDRESS?
If USPS tracking shows they attempted delivery, you must first call the carrier and provide either another secure address, or inform them that you will pick up the parcel at the closest post office to your delivery address.