FAQs

PAYMENT

How do I pay for my order? Is it secure?


Our checkout process uses Shopify Payments or PayPal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as Shopify or PayPal. 

We accept Visa, Mastercard, Discover, American Express and Diners Club which adds another layer of protection. So all in, your order and your information is super secure!

 

 

 SHIPPING

What are my shipping options?

We offer standard shipping world-wide. The shipping price ranges from a flat-fee.

 How long will shipping take?

Please allow 5-10 business days (Monday through Friday, excluding Holidays) for processing. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

 

AFTER ORDERING

What is this store's exchange policy?

We offer a 30 day exchange policy. If you would like to exchange your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.

Please note, any product which has intimate/health usage (earring) are not covered due to hygiene concerns.

We STRONGLY recommend looking at the sizing guidelines outlines in the product description before purchasing. 

 

What if something is wrong with my order?

 If you have a problem with an order from this store, please get in touch with us directly at sumaqsilverppr@gmail.com ASAP and we will help you!